Today, it’s inevitable: we can no longer ignore the fact that digital is everywhere!
In our tools of work, our methods of organization, our means of communication … Sometimes the adaptation is done easily and without a hitch for the collaborators and the organization, but to make such a change within a company can have consequences if he is poorly mastered. The success of a digital transformation goes through two key stages: the consideration of the human factor in this transformation and the accompaniment of the employee.
Listen to the collaborator
The implementation of new digital tools in business processes can be a brake on the success of the project, if we do not take into consideration the employee. A salesperson who has always worked with a paper order book may be totally overwhelmed by the use of a touch pad and a CRM tool. It is possible that he shows his disagreement with this change and the use of the tool turns out to be totally counterproductive!
The use of digital is not innate
To take into account one’s experience and difficulties is to understand the specificities of each individual. Not all employees are familiar with digital tools , it’s often generational but not that! The younger generation may also feel a bit overwhelmed by so much change in their process and this is not necessarily related to the use of digital tools.
Digital as an evolution in the profession?
The first step to succeed in this transformation is to listen to the employee, to take into account his fears and especially to reassure him. Certainly it is a change but it must be considered as an evolution in the profession. Involving them in this change is also crucial in gathering their opinions and needs. It is he who is on the ground and who will use the chosen tool, it is better then that the tool is the most adapted possible to the specificities of its missions.
Training is a solution
A changing work environment is a source of stress for the employee. The training is a way to reassure him about these new tools and processes. With training, the employee is valued, he can bring a new dynamic to his work.